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When I travel west, people talk about temperatures in Fahrenheit. We talk inCelsius here. What is this to do with communication? One day the outside temp. was 62F in Washington DC. I need to go to a meeting.Schooling has taught us a formula. All I need to do: 62F = (62- 32) X 5/9 =…

But even on the days when it’s tough, I know that it’s worth it. Because whenyou help a client achieve their goals, you’re not just helping them. You’re helpingyourself. You’re learning and growing, and you’re making a difference in theworld. So if you’re an analyst, or if you’re in any other field where you interact…

Imagine walking into a hospital, and your doctor greets you wearing a Hawaiianshirt, shorts, and slippers. Would you feel confident and at ease receiving treatment from them? Just like that in professional services, first impressions matter, and dressing appropriately plays a significant role in how we are perceived by others. So even though I’m at…

Imagine this: You’re in a meeting with a client who has years of experience whileyou’re just starting out. It’s nerve-wracking, but armed with our book’s insights,you start to see them as approachable human beings. You find common ground,shared interests, and a collaborative spirit that leads to a fruitful partnership. Our hope is that these stories…

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